Once orders have been placed, processed and payment is approved, products ship via common carrier freight, UPS Ground, Fed Ex Ground or by USPS unless otherwise specified.
A-1 Pools usually ships in-stock products within 1-3 business days. Custom and special order products typically have longer lead times. Confirm product production lead times with A-1 Pools customer service or sales representatives at the time of order or on our web site.
A-1 Pools is not responsible for lost, misplaced or delayed shipments or freight damaged by the freight carriers. A-1 Pools Customer Service will, however, work diligently to help resolve any freight related issues.
Where does A-1 Pools Ship?
A-1 Pools ships in the United States to the 48 continental states. A-1 Pools can ship to Hawaii and Alaska by request and special shipping costs will be quoted, unless the item(s) purchased are eligible for shipment with USPS in which case our normal rates would still apply (however most chemicals cannot be shipped via USPS due to restrictions and freight will cost significantly more and will require special quotes).
UPS, FedEx Ground and USPS deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested. When your order is shipped via these methods, you will receive an email with tracking information. Please track your package so you know when it is expected to arrive and when it has been marked as having been delivered.
For LTL Freight Shipping, after the carrier receives your order, they will contact you to schedule a delivery time. Typically, carriers require a minimum four-hour window for delivery. An adult older than age 18 must be present and available to sign for the delivery.
If you require products delivered by a certain date, please call Customer Service to verify product availability. Some products available for online order may not be in stock. Any listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance.
What shipping methods are available?
A-1 Pools offers three standard methods to receive your purchased products, including: free in-store pick-up, standard ground shipping and common carrier LTL freight. Contact customer service if you need next day delivery to determine what options can be made available. Some items are classified as HazMat by the US-DOT and are subject to a $40 HazMat surcharge due to special shipping requirements and restrictions.
Free In-Store Pick-Up
All purchases are available to be picked up at any A-1 Pools retail location. This method of delivery is free and products are generally available within 3 business days, often on the same day. Simply choose the location where you wish to pick up your order online at check out. Once your order is ready to be picked up, the staff at your designated retail location will contact you to let you know. No minimum orders are required, there are no processing fees, no HazMat charges and no freight charges for the absolutely free in-store pick-up delivery option.
Standard Ground Shipping
Most items qualify for standard ground shipping. Rates are calculated at check out. A-1 Pools ships Standard Ground orders via UPS, FedEx or by USPS as determined by A-1 Pools shipping staff. In-stock products can be expected to arrive to you within 3-7 business days. Custom and special order products typically have longer lead times. Orders with HazMat items will automatically include a HazMat surcharge for each HazMat item to offset carrier HazMat charges.
For further questions regarding the above A-1 Pools Shipping Disclaimer statements, please contact Customer Service at firstname.lastname@example.org.